Quote:
Originally Posted by JoMar
If they cancelled your flight you are entitled to a refund, not a credit. We had a flight back to PA for a wedding this month, the wedding was pushed back so we cancelled and received a voucher. We sent a letter to the proper address, explained that we were not getting on a flight until the virus was under control (which could be never...lol). They issued a credit. The DOT required the refunds even for non-refundable tickets.
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You were lucky. The rule is if the airline (not you) cancels the flight, they must give you a refund. If you yourself cancel, their options are open.
Our flight to Germany was canceled mid March. Both EU law and DOT regs state we must receive a refund within seven days. Although we were told by Lufthansa we would get a refund in seven to ten business days, it never appeared. On May 1, 45 days later, I called Visa and disputed the charge on the day I read on Euronews that the European airlines were applying to the EU to suspend that regulation.