Keep$, refund$, or offer change of dates?
LOTs of potential variables need to be considered here.
We have a house and use a management company to handle it. In our case, the management company received requests to cancel due to covid. Our company asked us how we wanted to handle this. We believe in the Golden Rule and said to give them their money back.
Hopefully, they will appreciate this and re-book when they can and recomend our property in the future.
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