I am so sorry to read this and I feel for you! We had rented a home for April directly from the owner. The lease clearly stated "no refunds" if cancelled. Obviously, we had to cancel. When I called the landlord, I was fully prepared to hear that we wouldn't get our money back. Imagine our surprise when we were refunded the deposit, full month's rent and the cleaning fee! The landlord was so kind and said that this was a unique time and that she wouldn't feel right about keeping our money. There are still good and kind people out there.
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