Quote:
Originally Posted by Rosebud1949
If you had a Villa rental booked earlier this year and were told you could changed the date, then you have to cancel as your government, Canada, Europe or UK, will still NOT allow you to travel, and / or the US government will NOT allow you entry , The Villages WILL NOT give you a refund.
QUESTION......So who is keeping this money, the owner, or the villages. Even a 50% refund would be a kindness in these very difficult times. If the villa remain empty you have still made money to cover the basics.
Either way it is bad business practice, and a sure fire way to make plenty of cash for no outlay. Perhaps both Owners and Villages can try thinking of what will happen NEXT YEAR... A friend who is 73 is $2350 out of pocket, and they are suggesting they re-book next year... you must be joking... we are not all millionaires.....some take 2 years to save that money.
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The correct thing to do is to provide a full refund. The Government is preventing the landlord from delivering the product that they advertised and sold to a customer. That product is the use of a villa during a specific time period, not some other time period. Suppose a car dealer sold you a car, and then the car was destroyed by lightning before it could be delivered. Would you expect to have to pay for the car? The landlord is a business selling a product. If the landlord is concerned about not being able to provide the product, then they should buy insurance, not the tenant. Also, the Government has already spent over $3 trillion to help businesses deal with the virus problem.