Quote:
Originally Posted by Arctic Fox
I spoke with Customer Retention on three occasions. Twice I got rolled over for another year at the "new customer" rate but the last time they wouldn't budge. I threatened to cancel and they said there was nothing they could do so I went through with the cancellation (I was going to be out of town for a few months anyway).
If anyone has a specific person with whom they speak then that would be useful if shared.
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Well like all things, eventually prices DO go up. For me it was that they wanted 50% more once my promotion expired.
Whatever the newest promotion was - that's the one I wanted, if it meant paying less than the 50% increase.
I don't ever expect the exact same price year after year, that's not reasonable. Their costs go up, their stockholders demand more, their overhead increases, licensing fees go up, etc. An extra buck or two a year won't break the bank for me. But a 50% increase in a single year is a deal-breaker.