Quote:
Originally Posted by Kegarn
Who can I call to determine if I have fiber optics south of 44? We are ready to cut the cable cord.
Thanks
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With Century Link, you won't know until they hook it up if you have fiber optic because their customer service doesn't even know. I've had CL since 2011, the first 8 years I had 10mpbs, never had problem with internet speed, watching youtube, it was all that I needed and never thought about getting more speed.
Then with the thought that I might want to stream TV someday, I called and asked about a faster speed, they set me with 100 mpbs, but it tests out at 80 mphs, but still more than enough at $49 a month for life. When I on the phone setting it up, I told the rep I have fiber optic and I have no modem. She said, you may need a modem at this faster speed and put a $150 addition to my order for a modem purchase. The tech came that afternoon and in 2 minutes the speed was changed, he did nothing except a couple of things on his smart phone. I told him, they had charged me for a modem, he said I'll take that off.
When the bill came it was about $175 higher than expected. I called customer service and they finally removed the modem from my bill. They're very friendly and nice on customer service and the field techs, but no one ever seems to have a clue about what is going on.