I know this is water under the bridge but perhaps it will help in the future. When you measure your download bandwidth, you need to do it with a hardwired connection to the router (ethernet cable). If you were doing it over Wi-Fi, the results can be misleading. Assuming you were connected with ethernet cable and there weren't any underlying issues with your computer or router, you should be able to achieve "close" (at least 80%) to the nominal download rate you contracted for. You can always eliminate the router as an issue by plugging your computer directly into the RJ-45 jack on the wall as CenturyLink gives you a dynamic IP address at the RJ-45 jack if you have their fiber-to-the-house service. In the event you cannot measure close to the contracted bandwidth, CenturyLink can run diagnostics from their facilities and then send out tech support if they can't resolve the issue over the phone. This is generally how they work. You may need to be persistent. For example, there was recently a CenturyLink issue in my neighborhood that resulted in reduced download performance during certain parts of the day. It took a couple of calls but they did diagnose some failing equipment in the field and resolved the problem.
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Originally Posted by rick2071
John, Century link says up to 100mb. I did have them and they we good. But I needed the higher speed and when i was working on the computer things were very slow, so I checked the speed and. It was around 25. I called and asked them why and they stated the contract reads “up to 100” . The,-rice for what i need was to High so i went to xfinity.
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