[GretaSigne]

In April of this year, our three year old Trane air conditioner (purchased from DeSantis Air Conditioning and Heating) started making a loud grating and pulsating noise. We called DeSantis for our annual maintenance service and the young man checked it and said that it was quite normal for the air conditioner to sound like that! His service report does not indicate that he ever checked the coolant. The noise continued for several weeks and we placed a call to Frank DeSantis. We got no response. We called Trane directly and they recommended a different company. We got another service and the young man found that the coolant was extremely low and he had to put in two pounds. The noise is somewhat better but is still there. We wrote an email outlining everything to Frank DeSantis and still got no response of any kind. My husband called the company and tried to reach Frank DeSantis once again, explained the situation to the woman who answered she just argued with him until he hung up in disgust.