I'm sorry and surprised to read your story. I have had DeSantis for 8 years with service to start and eventually replacing my unit.( it was 14 years old) I experienced and continue to enjoy quick answers to my questions and excellent service. I have always been able to communicate with Frank. Something must be going on.
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 Queens,NY - Nassau County,NY - The Villages
It's hard doing nothing...you never know when you are done!
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