[redwitch]

Sidney, great letter. When I had the my first, last and only gall bladder attack last year, the ER staff was truly amazing in my mind. I've been in many ERs over the years -- as kid because of falls; as an adult mainly for migraines but on occasion for other things. TVRH honestly was the best one I had ever been in.

I was seen promptly by the triage nurse. Sent back to the waiting room for maybe 5 minutes and was back and in a treatment room. While the waiting room was not busy, the treatment rooms were all full and people were certainly hustling to take care of patients. I was seen within 10 minutes, blood was drawn and was told I was going into surgery immediately.

I'm with you, I can't say enough good things about the staff in the hospital. I was treated well from the second I arrived (and they went out of their way to assure Jess I would be fine even though the risks were pretty high for me) until I was discharged from the hospital. Unfortunately, I really didn't get any names but I did write a note of appreciation and brought cookies to the ER, the volunteer desk and my floor nurses.

I'm sorry for those who have had long waits when going to the loval ER. Sadly, this happens everywhere. That's why there is a triage nurse -- to determine who needs to be seen first. It may not look busy but you don't know what is going on around back. It could be a heart attack, it could a major automobile accident, it could be doctors standing around and talking.

Migraines w/cluster headaches are excruciatingly painful but not life threatening. Therefore, I've had to sit anywhere from 20 minutes to 4 hours waiting to see someone to get my shot. I didn't like it but I did understand.

Anyway, thanks for posting your very thoughtful and kind letter.