[Frogfolly]

I have had Century Link install internet at my home and we agreed upon a fiber optics package with phone. The installation of the equipment on the side of the house includes an exposed cord running from one of the boxes to an outdoor receptacle. The cover is pulled back as is necessary and the plug is inserted and then covered by what looks like a waterproof gel over the receptacle and plug. A tag on the cord identifies it as the internet and phone cord and says not to remove it. This is exposed to weather and animals, specifically squirrels, which even try to eat the vent pipes on my roof! This does not strike me as a correctly installed piece of equipment.
Would anyone with Century Link service who has fiber optics please let me know their opinions and possibly describe their installation. Thank you so much for your help.