Quote:
Originally Posted by fdpaq0580
We had purchased a property and Massey was the company that serviced lawn and home. Never had an issue in either of our homes with Massey for our houses.
Our problem was with the lawn care side. Ended up having to re-sod large portion of our front lawn as a result of insect infestation they were supposed to be treating for. As the lawn died, I asked my landscaper what it might be. He got a shovel and dug up a shovel full of the bugs. Called Massey to get the tech out. When he finally arrived, he told me the law was dieing do to poor irrigation. Asked him to wait at the worst spot. I turned on the irrigation and soaked him. "Well, it must be something else". I then showed him the bugs. He didn't know what they were. I called the office to talk to a supervisor and ended up going to the area manager at that time. Explained the situation and he just wanted me to re-up for another year " because it will take that long to come back". Told him to re-sod since that is what the contract would allow. He denied any responsibility on Massey's part and refused any help to remedy the situation. When I told him I was going to cancel contracts on both properties, he hem'd and ha'd a bit but still refused to accept responsibility.
I still use Massey for house, but will not recommend for lawn and garden.
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I also use Massey for inside of my house only. I use Heron for the outside. Massey is also my termite insurer. I have lived in FL for 40 years, never had termites in the wood in my attic with my stucco home, as long as I treated for subterranean termites every 5 years or whenever I disturbed the earth. I have been very impressed with Massey indoors but refuse to let them handle my landscaping at all. Have had Heron for many years, very good.