I'm sorry, but Ford lost my business when I had an ongoing problem with my AC system which left me without AC on long highway trips but which could not be duplicated at the dealership. After trying several dealerships to resolve the issue to no avail, I tried calling Ford directly. When I explained to the person in customer support that several dealerships could not replicate the problem, I received the following direct quote from the rep: "Well, if the dealerships can not replicate your problem, then as far as Ford is concerned, you have no problem." I immediately went to the Toyota dealership and bought a Highlander.
So, whether they have cutting edge technology or not, until they get their customer service easier to deal with and more customer friendly, they are doomed for the dustbin of American companies along with Woolworths, American Motors and any number of other large companies that have gone belly up as far as I'm concerned. It's a pity since other then this problem with the AC I really liked my Escape.
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