Good grief! Here's me apparently coming to the defense of a huge company.
If the car wouldn't break for the mechanic, he has nothing to fix unless he has seen the exact problem on another vehicle. Then he could try what he used on the other car. If that were to be expensive, then I can understand the reluctance to try to fix it.
The telephone rep, though, should be smart enough to explain this, and he should have moved you up the line to some air conditioning service or engineering guy to try to identify it.
How do I know this?
I went through a similar scenario with Jeep concerning my transmission. Its fixed, but I am still suspicious of the repair. We'll see.
I don't know that American car companies have the monopoly on that time of treatment.
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