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Maybe NJBlue got a less experienced mechanic and phone rep than I was fortunate enough to find. It's easy to do, but try not to kill a whole company because of a couple less than knowledgeable reps.
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I'm not talking a single mechanic; I had been to three different dealerships and dealt with their service managers. The problem with my AC was that even if it was not working as I drove it into the dealership and even if I left the engine idle while I went in, as soon as the car was no longer in gear and at highway speed (above 50 MPH) the AC would come back nice and cold - hence it was impossible to EVER replicate the problem at the dealership unless it had a test track where you could maintain highway speed. It was not ignorance that I was dealing with - it was the feeling that they didn't believe me when I said I was having the problem. This feeling of disbelief went all the way to Ford HQ with their customer support. When I get treated like this by Toyota, I may consider a Ford again. Until then, I'm very happy with Toyota.