Shoppers for Instacart can really vary. I mostly had the same wonderful experience as described above, great selection, substitution were negotiated, my shopper kept in touch with me - even sent photos if something was in question. Then I had another lady, she drove up to my place in her a Mercedes, unpacked the bags and not only were there substitutions I did not want but not all the items I paid for were there. I don’t think she is working for them any more though.
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