We have the same model. About a month ago my wife dropped hers and it stopped working.
Went to 2 Verizon stores and they were totally unhelpful and pretty much useless. Went to MMD and they thought it was not worth fixing.
Wife went to Verizon customer service and they were very helpful in her picking out a new phone which they shipped to us and than she called and they walked her thru getting all info back.
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