I make it a point to go up the ladder when I'm not treated properly. Find out who is the general manager and get face to face with him/her and voice your displeasure.
A friend ours had bought a new car and it was a lemon from the start. The dealer refused to correct the problems so she put a sign on her car stating that the dealership sold her this lemon and refused to correct the car's many problems. It didn't take long for the owner to contact her and tell her to bring the car in for repair. The squeeky wheel gets the grease.
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