I had a similar problem with my cross cut shredder, and it turned out there was a small piece of paper jamming the switch for the AutoStart which kept the shredder running. After unplugging the unit, I was able to use a bent paperclip to remove the paper, and it has worked fine for over 2 years. hope this helps.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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