I don't know how it works with an orthotics company, but if you are an in network provider as a physician, your agreement with the carrier states that you will file the claim and accept as payment in full the agreed amount, some of which may be paid by the patient as copay, deductible, or coinsurance, and the remainder of the amount allowed by the carrier.
I would absolutely file a grievance with UHC if this is an in network provider under your policy. They will want names and dates if you can supply that information.
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