Eliminating anonymous complaint system is a very bad idea. The "complainer" is not like a witness in a criminal case, but rather a person who says to the controlling authority that there may be a violation , please investigate. The CDD then investigates and makes the determination . Our law system uses "anonymus tipsters all the time" and it is a legit process. Be careful what you wish for, you may get it,
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"All that is necessary for the triumph of evil is that good men do nothing" Edmund Burke 1729-1797
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