[redwitch]

Had some renters rent a gas cart from Masters. It broke down in LSL. After they got home and called to have it picked up and another cart delivered to them, the second cart was an electric cart (not what they wanted). On top of that, it was a two-seater converted into a four-seater. Then there was the kicker -- the "new" cart did not have any rearview mirrors or turn signals and, thus, was not TV legal.

When the renters called about this, they were told nothing else was available. They asked that the cart be picked up and their money refunded. No problem except that they had to pay for a week's rental even though one cart broke down and the other one was unuseable.

This is not the way I believe a customer should be treated even if every conversation was polite. Renting a cart that is technically not even legal to be driven in a community and no offer being made to fix it so that it is just doesn't seem right and then charging for the use of a cart that was used only once just doesn't seem right to me.