Quote:
Originally Posted by retiredguy123
So, here is the thing. I read on the Publix.com website that, as of July 21, all customers are required to wear a mask in their stores. So, I go to Publix expecting all customers to be wearing a mask for my protection. But, I see that some people are not wearing a mask. I tell the manager, who says that they aren't actually required to wear masks, they have no enforcement policy, and he won't do anything about it. So, what does "required" mean? In my opinion, Publix is lying to me. Publix should change their website to say that, we would like to require our customers to wear a mask, but we are afraid to tell them that to their face, so please wear a mask when you come to our store. But, if you don't, you should know that we are too wimpy and cowardly to enforce our policy, so you will be able to get away without wearing a mask. And, we don't really care what other customers think about it. We are just trying to make a profit anyway we can, even if it means that we tell lies on our website.
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"Publix is lying to me" is not an opinion. Either it's true, or it's not true. And I can tell you as a fact, it is not true. They aren't lying to you. They're telling you it's required. If someone complained to the STORE manager - not just an assistant or shift-manager or customer service - then I'm sure the STORE manager might be able to do something more than simply remind the customer that masks are required.
But none of the rest of us are authorized to take action. Publix is looking out for our safety as well as yours. And frankly I'm grateful that I'm not required to try and force a customer to either wear a mask or get out of the store. I don't want to have to defend myself from some freak who has already proven that he has no respect for me or my employer, by not abiding by the rules in the first place.