Go on Publix website and file a report, it is great you have the Manager's name. They will do something about it. The same thing happened at a Publix in Miami , while I was visiting my Mother, an elder lady refused to wear mask and when it was brought to the attention of the Manager, he dismissed it saying "the lady comes in every day, we know her", WELL the rest of the customer don't know her and are all wearing masks and following the arrow signs on the floor, she should not e an exception. I went online, reported it and the Manager was fired.
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