[Stduno]

Just an FYI; TV owns the building and the property, Wolfgang controls everything from the menu, staff and equipment being used to the paintings on the wall. They brought in the floor manager from Bone Fish to raise the level of service. Damon (aka Cricket he is one of the best), is there to ensure your experience is meets your expectations. Wolfgang or his staff are there every few weeks to keep an eye on things. I have learned that in an eatery like this, if you can constructively criticize the service to the proper person it will be handled appropriately. The only bad experience you have is the one that you told to the people that cannot help improve it. I would suggest that on your next trip in as you are seated and before you order, speak to Damon and let him know what happened. He will make sure you leave with a great experience.