Most of our problems are on ION. Try using CHAT with comcast and make your complaint. We had the cable drop from the post in the back yard go bad. The entire cable had to be replaced. The bad cable showed significant signal loss. After the cable was replaced, all has been well except for ION. NOTE: no cost involved as this was all comcast equipment.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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