Quote:
Originally Posted by villagetinker
Most of our problems are on ION. Try using CHAT with comcast and make your complaint. We had the cable drop from the post in the back yard go bad. The entire cable had to be replaced. The bad cable showed significant signal loss. After the cable was replaced, all has been well except for ION. NOTE: no cost involved as this was all comcast equipment.
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We have had some major issues with Comcast recently and dealing with them right now is a nightmare. The phone hold times can be hours (one call I was told the wait was FIVE HOURS). Their chat system is a joke. (You don't text/chat with a real person, they just bring up canned responses based on what you type.) Their physical locations are all closed and a technician who was scheduled to come to our house didn't show up. They claim this is all due to COVID.
I can't tell you how much I miss Brighthouse/Spectrum, which we used in Pinellas County.
kathy