we have a top loader....all of a sudden 'soap residue' started appearing on the dark clothes....we called for a service check up (yeah we bought the contract) the fella came and his advice was to run a small load every two weeks, when the water fills up put a cup of bleach directly into the water.....when the cycle finishes, run a small load without any bleach to rinse it out....
haven't had the issue since
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