[OhioBuckeye]

Originally Posted by Ladygolfer93

All I can comment is I am amazed at the number of people who have encountered this in the last few years ! Never heard of it in my life until a daughter in law bought one of the new "water saving" models. Now, they are ALL that type (would give anything to have my old agitator where I could control the water level, the cycle, etc. But, so be it. The first thing I was told by sales person was "make SURE you purchase and use AS DIRECTED, the washer "cleaner" recommended" ! WHAT ? Something more to buy ? "Yes, the new styles of washers MUST be cleaned on a regular basis to prevent a serious odor problem". REALLY ? I am thinking "why", washers never had such problems ? And, if it did happen, why wouldn't running a simple vinegar cycle work ? Don't know, but this whole thing seems to be a relatively new "problem". "Afresh" is what I was told to use, but I understand Clorox also now makes a cleaner. Too bad your friend bought a new washer before trying the new "cleaners" first ! BTW, according to the internet information, the number one cause of W.M. odor is OVER USE/OVER MEASURING of detergent. Also machines bought in the last few years must not use the "typical" kinds of detergents you might have around. I was also warned about that my DIL and the appliance sales person. So could be your friend has never changed to the new type of detergent made for the new type of water saving machine, or, may not be using the washer cleaner on a regular enough basis ? Maybe ? Worth a try. Might take awhile of using the proper detergent and cleaning the machine on a regular basis to see if it all clears up. Doubt if it would disappear immediately but maybe with strict use according to the recommendations. I confess, I do NOT like any of the new style washers !

To put it simply it could be something is plugged up. Something simple like the washer drain.