[Bobcuse]

UPS (United Parcel Service) handed off a shipment which was scheduled for late Sunday delivery in The Villages to USPS for the final leg of delivery on Sunday morning at 9:07 am. The problem started when UPS delivered the package to the Leesburg Post Office not the Lady Lake Post Office Sunday morning. But Leesburg isn't that far away so perhaps we still had a chance for Sunday delivery. Wrong.

Package arrives at Leesburg Post Office Sunday at 9:07 am. Package checked in at Leesburg Post Office at 9:36 am Monday morning. Sounds logical since they likely don't work Sundays although deliveries are scheduled and made Sundays by USPS regularly. We saw their truck in our neighborhood Sunday and thought our package was coming. Wrong again. Sunday evening we received a tracking update that said our shipment was rescheduled for Monday delivery. Never happened.

Tuesday morning I received a tracking update saying shipment was now scheduled for Wednesday. I called the Lady Lake Post Office and spoke with a supervisor and asked why would it take from Sunday morning to Wednesday sometime (hopefully) to deliver a package from Leesburg. He said there is no transportation between individual post offices so Leesburg Post Office sent our package late yesterday to the USPS Distribution Center in Orlando which will send the package back to Lady Lake and if they receive it on time will deliver it tomorrow (Wednesday). Inefficiency at its best.

If UPS had delivered it correctly to Lady Lake on Sunday morning I wouldn't be writing this post. It just seems that simple logic would dictate that if customer service meant anything at all to USPS personnel that this error could have easily been corrected by having their Sunday delivery guy bring the package either to our address from Leesburg or to the Lady Lake Post Office for Monday delivery, but I am sure they are restricted by their antiquated procedures. And yes, I discussed this with the supervisor at USPS.