Quote:
Originally Posted by dadspet
Wonder if anyone else is experiencing very poor response from Lake Medical Immaging?
My Dr requested an MRI for me from LMI and I waited 1 week with no response from them. I called my Dr and they asured me they sent the request to them 1 weeks ago but would resend it again. After it was resent I again didn't get a response so I tried calling LMI but seemed to get routed off to no mans land and they never answered. Waited a few more hrs then another day and tried again and never could even get on a wait list to schedule a MRI. Finally I tried again today and this time at least the computer asked what I wanted and took me around in a circle asking the same thing about 3 times before putting me on a call waiting for Scheduling. It took over 20 minutes of waiting to then finally get a real person. I asked what the problems where for lack of reponse and long waiting time to get a MRI scheduled but didn't get an answer or even a comment. WOW you would think with at least 4 locations now ( or 5 ? ) their response would be better than awful. I think they clearly need some competition or someone paying attention. Doesn't seem like I had this kind of issue in the past. I wonder if it has anything to do with The Villages now being deeply connected with Top 10 Un of Fl -- if it is I got a feeling we took a step backward? Anyone else going thru this with them?
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I’ve read all of the responses to the OP and I’m glad everyone has had exceptional service through LMI. However, I experienced the exact same situation earlier this year with the communications between my doctor and LMI when my doctor told me to have an MRI performed. It finally took the doctor’s nurse and someone at LMI to talk to each other over the phone to get the order handled. It also helped that I contacted a patient representative of TV Health to get involved to get the conversation moving forward. Now, once the order was finally received by LMI and I was able to talk to the LMI scheduler and go in for the MRI, the staff at LMI in the new Brownwood facility were great - friendly, very capable, and professional. What it taught me, though, was sometimes you have to stay on top of the situation to make sure the doctor’s office and LMI are working together for you.