We were please with our sales agent and the construction crew, but not the design process (our closing was April 2020).
Since we were not living down here, we did the design process in a single week. It was one of the most frustrating experiences of my life! There are so many ways the process could be improved. Although the construction process seems to be efficient and well done, the design process stinks.
Opportunities for improvement include: allowing buyers to more freely browse the design center and make tentative selections BEFORE starting the formal design process; providing a clear schedule and milestones at the start of the process; proactive transparency around the full-range of available choices and selections (e.g. which Homecrest cabinet colors are not available in TV, what upgrades are available for garbage disposal, HVAC, garage opener); providing a floorplan that shows everything that is standard or typical (e.g. placement of outlets), transparency of pricing, having a broader range of materials and colors to select from (e.g., not everyone wants gray!); providing a list of top 10 enhancements buyers make when designing any house in TV such as widening driveway to go straight back from cart garage to street, and top 10 enhancements buyers make for each specific model), offering to provide the above information prior to start of formal design process. Good luck!
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