Years ago when Massey came by invitation to one of our neighborhood monthly meeting , they tried to scare the hell out of us and wanted to retreat all the homes for big bucks. A lot of my neighbors went for it and some didn't. I was in the group that didn't. I called DEANS and had no problem switching my coverage over to them. The first time I'm not happy with them I will call someone else. The thing to remember if changing service providers is to do it while you still have coverage in case their inspection detects anything. At the same time I started doing my own pest control, and I believe I do a better job than Massey did.