We’ve had DirecTV for years. One of the reasons has been their superb customer service. Except for normal “high volume call times”, we’ve always been able to speak to a knowledgeable Tech Support rep in a matter of minutes. Most importantly, it’s a rep whose first language is English!
But another poster made a terrific suggestion which often solves your problems — pull out the plug for a minute or so every few weeks to force a system re-boot. That’s the first thing a phone rep will tell you to do, and often corrects your problems. (You can also re-boot by pressing the small hard-to-find re-set button on your DirecTV receiver — but pulling the plug is easier.)
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Politicians are like diapers--they should be changed frequently, and for the same reason.
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