[kpd3062]

Originally Posted by Debfrommaine

Yes, we had horrible service with Lakes Electronics just prior to COVID, trying to get our brand new Samsung dishwasher serviced. As stated in an above post, on hold, hang up calls, no show......I was furious, called our realtor, who reached out to the builder and the issue was resolved immediately. It was an issue that should have been fixed prior to closing. we got a new dishwasher through The Villages. Two months later I had an issue with my brand new gas stove, a gas burner would not light; the stove was pristine so no clogs. When I reached out to Samsung and was told Lakes would be out I could not believe they were still using them for repairs. I told Samsung I wanted another vendor and that Lakes was horrible. Samsung stated they were the only vendor for The Villages. Hence, the next day Lakes called and made an appt for the following Tuesday. That Monday Lakes did call, stated part was not in but they would call when it arrived. No call came but fortunately my husband was around the following Tuesday and tech showed up stating we had an appt, which we did not but were grateful he arrived. He assessed the situation and said new part needed, he would be out the next day. Next day came and he arrived, stove works great. I think I heard The Villages is going to GE now? If so, suspect it could be because of this vendor and lack of repairs services for The Villages.

I reported it to the Villages warranty department and Erika Ramsey a warranty coordinator gave me a generic response, basically “sucks to be you” thanks Erika