My never used Samsung washing machine didn't work on the first try. Lakes came out 3 times and couldn't figure it out. I insisted they send someone else and Dish Home Services came and fixed it the same day. The mother board was bad. The supervisor met the tech 1/2 way to bring the board so they could do it the same day. Lakes had to order parts. I had to wait and it did no good. My new fridge was making a loud noise. Again Lakes came out a few times and did a few rigs that did nothing. Dish came out, replaced the fan and all has been fine. I see they are using Whirlpool now in the new houses. They have learned at our expense. INSIST on another company.LAKES customer service is lousy and the techs are not up to par.
|