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Originally Posted by 2Jays
Yes we have had problems with Samsung and Best Buy. We bought 3 Samsung TVs with extended warrantees from Best Buy which included assistance/repairs from the Geek Squad. When we called the warranttee service/Greek Squad as directed from Best Buy (in store) they told us that Samsung would have to handle it and provided no number or further information. There seems to be a problem with the wiring of 2 TVs. Why buy Samsung or go to Best Buy when neither stands behind their products?
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We bought our Samsung TVs from Best Buy on 441 near Texas Roadhouse. The Geek squad help set up. I needed mirroring because I use one for art, I had a wall mount that can be used at all angles, TV at 90 degrees (horizontal as well as vertical). I have to have authentic colors, enough contrast, high definition etc. The living room TV had to be set up for gaming etc.
Two people came, including Brian from Geek squad. They stayed over 1 hour. Brian made sure (at least twice) that I knew exactly how to use the TV. He included security soft wear, he gave hubby and me his number to call for help any time. I have never had better service! Hubby just commented: “They surpassed our expectations, big time.”