Quote:
Originally Posted by KSSunshine
We had Nova Filtration system installed over a year ago and loved it. Then we had the filters changed a month early (July), but noticed a "dusty" taste to the water. Initially, I thought it would go away as water filtered through; however, it hasn't. Then I noticed calcium/lime deposits on our shower head. So I called and had a lot of "reasons" including all of the building going on in McClure (built out about a year ago) causing the problem, as the filters don't filter our minerals. Nova's solution was to add a fourth charcoal filter at no cost to us; however, when it's time to change filters again, it will be four filters. While I appreciate Nova's addition of the filter, I would like to explore other options including purchasing our own filters (suspect they substituted generic filters for the original) and having someone install them. Ideas?
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Bob, from Nova, came out and replaced the filters. It's been just over 24 hours and the water is so much better...no more dusty aftertaste in my water. Thank you, Bob!