For those who are not aware of these sites and get frustrated when calling 800 numbers,the sites have info that may help. Following quote from one of the web sites:
"When you're tired of wasting money and time due to phone systems that require you to press 10 or more options in order to reach a real person and spending many minutes or even hours on hold, consult the Get2Human database of secret phone numbers and codes that immediately get an actual, live person on the line for customer service at nearly 1000 major companies".
http://www.get2human.com/
http://gethuman.com/
Enjoy!