I'm not sure I understand your issue. I sounds like the complainer did talk to the manager who was rude. That may be why he/she made a negative post. If you are saying that people should refrain from making negative posts to keep bad restaurants in business, I don't agree. Restaurant reviews, both negative and positive, are often very interesting and helpful. And, at least on this forum, people who make negative reviews are often contradicted by other posters, which actually helps to promote a good restaurant.
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