I find the people who complain the most never dealt with public in a customer environment , I can personally say after 45 years in the grocery business as a manager that the public can be the most rude people alive if they’ve never worked in those conditions, I have had associates threatened, I’ve been cursed more times than I can count and posting negative comments is the typical keyboard courage so imho take the time to personally speak to a manager or the owner and do it like a standup person instead of laying your wrath on an entire staff because they all aren’t the same
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