Every business should be held accountable for the product or service they provide. Writing a review, good or bad, is a method to do that. Additionally, every worker should be held accountable for the work they do. Tipping, large or small, is a method to do that. Allowing business’ a pass when they do poor service is an injustice to others and entitles them to continue their bad behavior. I routinely use reviews to make decisions on who I use and will always filter out the outliers (top 5 and bottom 5). The Better Business Bureau is also an excellent resource when you are unable to get resolution on an issue after running it up the flag pole. Most reputable businesses will respond to a BBB complaint.
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