Dealing with the public in an industry that revolves around there food is the toughest of all. People don't understand when something is prepared not to their specific taste or order. I'm sure there own kitchen has issues from time to time. Things happen and they aren't done on purpose. Somethings get cooked too much and some don't get cooked enough. Be polite and give others a break as you would want to have one given to you.
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