Quote:
Originally Posted by Velvet
I think that if there was a mandatory gratuity, and I really wish that the price of decent wages was reflected in the food instead, and you received lousy service, you could complain at the time to the manager. If that didn’t help, you could do a real number in social media (last resort).
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I have a real problem with a mandatory "gratuity" and won't accept it anywhere. It makes no sense.
It's a contradiction of terms and an insult to the customer.