Update
I have now called at least .6 or 7 times to Samsung. First they said someone would come but they never showed that afternoon we stayed home. Then they said Lakes electronics would call to set up appointment, no call. Then they said Samsung would look into it and call within 48-72 hours, no call. Then I asked Samsung for a supervisor and they said a supervisor would call me later that same day. Days later,you guessed it. No call. I called today and they said they would send the problem to the "special team". And they will call within 48 hours. We will see. It going on a month now. Hard to believe a major corporation operates this way.
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