We contacted our credit card company and have done charge backs with them for the damaged furniture they delivered to us (3 pieces) and for other items not delivered that down payments were made on. We are furnishing an empty house. Orders were placed for furniture with Furniture Country in July & August with promises for trips, cruises & mileage refunds (which we never will see!) I find it hard to trust this company anymore since they have been lying to us for some time. Also, another kicker: they want cash or a certified check delivered to them the day before delivery before any furniture will be delivered to you for open orders. What if you have damaged furniture that you discover after the furniture truck leaves your premises? I have a Lazy Boy loveseat that has gaps in the seat area and also where the top of the chairs join. We were promised a replacement for that. The only recourse for this is to hire a certified Lazy Boy tech thru White Furniture Co. and pay $75.00 for them to come out & look at it and an additional fee for fixing it (~$150). I will keep you posted. Good Luck to All of You who are dealing with this mess!
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