[zcaveman]

Originally Posted by michaelkir

We arrived around 6 and the hostess told us about 40 minutes, and at 40 minutes we were being seated. A very good start, I thought! Our waiter came shortly after we were seated and took our drink order of 2 glasses of wine. We ordered Mozzarella and tomatoes at the same time and indicated when he returned with the drinks we would have decided on an entree. 35 minutes later, no drinks, no Mozzarella, no water and had absolutely no taste. I’m thinking a Restaurant called Red Sauce should really know what a decent tomato looks like, my mistake. At an hour and one half no dinner yet, still no waiter. I asked the hostess to send the manager over and although he was at the hostess station she went towards the kitchen??? I got up explained the situation to the manager and asked if he could expedite our meal. He was full of excuses; I told him that was just fine but please get the meal to us. My Rigatoni Bolognese was very bland, virtually no flavor, remember this restaurant is called RED SAUCE. They did however put big chunks of sausage in the Bolognese lots of gristle in these babies, not what I was expecting. My partner had Fettuccini Alfredo with grilled chicken, same issue very bland and the chicken was over cooked to the point of being bitter. Cut them a little slack for being new..sorry these issues run deeper!!! They charge me full price, I expect full service and a good meal! I was truly looking forward to a nice Italian dinner, sadly I was disappointed.

I would have been gone before the 35 minutes. Just gone. But I would have stopped by the main desk and told them why - loudly. Sorry. That was worst than poor service.