Don’t know what the OP is talking about. We moved to TV nearly 5 years ago and every time we go back up north or on vacation I send an e-mail to
circulation.dailysun@thevillagesmedia.com (per their web page) with the the date to start suspension and the date to resume deliveries. In less than 5 minutes a get an e-mail confirmation that my request was processed!! Never failed for the many times I’ve done so in nearly 5 years!!!