Quote:
Originally Posted by ProfessorDave
Wow. This would be a great question on an logic test. If you pass - you get to vote for the POTUS. This is pretty simple:
1) Warranty... says it they charge for travel; it is not hidden. Isn't travel a ROUND TRIP expense? $100? VERY FAIR!
2) Manufacturer... why would you assume they are double dipping? Why would the manufacturer pay the travel? {I've been on that side of the business - and trust me - the manufacturer is NOT paying for travel}
3) Diagnostics... would a doctor take your word for a diagnosis? Would they charge for the diagnosis - and the surgery?
4) Cost Of Business... the hourly wage is a small part. Hear of OVERHEAD? They have people to answer phones, people to do accounting, people to manage human resources, people to supervise, time invested in training, expenses for vehicles, utility bills, rent, etc.
Why is this so ridiculous?
Because based on very poor critical thinking - some of you want to destroy a company's reputation? YOU should be ASHAMED!
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I would just make two points:
First, I have never paid anything when someone has come to my house to repair something that is covered by a warranty. I think that is a fairly standard practice for warranties.
And second, did the salesperson actually inform the customer about the unusual travel charge that is stated in the warranty? The Spa Kingdom website includes an owners manual that only refers to the warranty, but it does not include the actual warranty document. It says that the warrant document will come with the product. So, I guess you only get to read the warranty after you buy the product. That doesn't sound fair to me.