Excellent post. Everyone should work a week in a restaurant. A good restaurant owner welcomes a legitimate complaint. It's an opportunity to correct a mistake. The chances of serving hundreds of people each day without a mistake is zero. If you give me a chance to fix a mistake, that gives me a chance to make a customer for life. A bad experience gets told about 100 times usually with some extra jam. A good experience only about 10 times. Been there. Done that. Wrote a paragraph
|